The RMA report issued by the manufacturer is final and binding to all the parties. RMA claims should include full installation procedure followed, Fluids used, Nozzle tests, and other required information required. The RMA results take between 4-8 weeks after the parts are shipped to the facility. All shipping expenses for RMA will be covered by the customer. The estimate for RMA procedure is included in RMA form
The item can be returned under the following conditions:.
– The item is different from the order list.
– There is obviously design flaw on the product.( Any Part visibly missing or broken )
-The returned item will only be exchanged with a same style item; If such item is out of stock, it is acceptable to exchange with another item from our website but at the same value.
– The returned item should be undamaged and in its original packaging. Any signs of use on the parts shall not be returned.
-Please provide the following information when returning the products: products’ names or codes, the problems encountered, and your order information.
-The return shipping fee will be the responsibility of the buyer.
Are there any charges for return?
- We would charge a 15% Restocking Fee on all products that are returned without a warranty issue or by mistakes made when the order is placed. (Like extra item ordered or if a wrong item ordered)
- Original shipping charges are non-refundable.
- You are responsible for return shipping charges.
- If an error was made and an item was wrongly sent, then the shipping charges will be covered.